Privacy Policy

Effective November 9, 2026

This policy explains how JHS Management LLC, doing business as Elevated Neighborhood ("Elevated Neighborhood," "we," "us"), collects, uses and protects information from rental applicants, tenants, property owners and visitors to elevatedneighborhood.com.

1. Information we collect

• Contact details such as your name, email address, phone number and mailing address.
• Application and screening information you provide when you apply to rent, such as identification, rental history, employment and income, and the results of credit, criminal and eviction background checks you authorize.
• Tenant Selection Criteria acknowledgments you sign on our website before applying.
• Tenancy and account information such as your lease, payment history, maintenance requests, photos you upload and messages with our office.
• Payment information you enter in the tenant portal. Payments are processed by our property management software and payment processors. We do not store full card or bank account numbers on our website.
• Website usage information such as pages visited, browser type and general location, collected through privacy-friendly analytics that do not use advertising cookies.

2. How we use information

• To review rental applications and make leasing decisions.
• To manage leases, collect rent, coordinate maintenance and communicate about your home.
• To send notices required by your lease or by law.
• To keep accurate property and accounting records.
• To protect our properties, residents and business, and to comply with legal obligations.
• To improve our website and services.

3. How we share information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Our property management, online application, form and payment providers (for example Rentec Direct and Jotform).
• Tenant screening and consumer reporting agencies, when you authorize a screening.
• Maintenance vendors, who receive only what they need to complete a repair, such as your name, phone number and the property address.
• The owner of the property you rent or apply for.
• Attorneys, accountants, insurers, government agencies or courts when required by law or to protect our legal rights.

4. Text messages and email

If you give us your phone number, we may text you about your application, tenancy, rent, maintenance and property notices. Message frequency varies and message and data rates may apply. You can opt out of non-essential texts at any time by replying STOP, or by contacting our office. We never share your phone number with third parties for their own marketing.

5. How we protect information

We use reasonable administrative, technical and physical safeguards, including secure portals for applications and payments. No method of transmission or storage is completely secure, so please do not send sensitive information such as Social Security or bank account numbers by regular email or text message.

6. How long we keep information

We keep information for as long as needed for the purposes above, including the length of your tenancy and any period required by law, tax or accounting rules, or to resolve disputes.

7. Your choices

• You can review and update your contact information in the tenant portal or by contacting us.
• You can ask for a copy of the information we hold about you, or ask us to correct it, by contacting our office. Some information must be kept for legal or business reasons.
• You can ask for a free copy of any consumer report used in a leasing decision from the agency that provided it.

8. Children

Our website and services are not directed to children under 13, and we do not knowingly collect information from them online.

9. Links to other sites

Our website links to services run by others, such as our tenant portal and application forms. Their privacy practices are governed by their own policies.

10. Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

11. Contact us

Elevated Neighborhood (JHS Management LLC)
1301 E Debbie Ln Ste 102 #1644, Mansfield, TX 76063
[email protected] · (682) 600-7999