Rent should be paid through your secure Elevated Neighborhood tenant portal. The portal allows you to view your balance, make payments, and review your payment history. Please do not send cash or make payments directly to maintenance vendors.

All non-emergency maintenance requests should be submitted through your tenant portal. Please include a clear description of the issue and upload photos or videos when possible. This helps us diagnose the problem and get the appropriate vendor scheduled as quickly as possible.

For a true emergency—such as an active water leak, flooding, suspected gas leak, fire, major electrical hazard, or another condition creating an immediate threat to people or the property—use the emergency maintenance contact information provided in your tenant portal or lease. If there is an immediate danger to life or safety, call 911 first.

The tenant portal is the preferred method for submitting and tracking maintenance requests. Using the portal creates a record of the request, allows you to upload photos, and lets both you and our team follow the status of the repair.

Your lease, notices, payment information, and other available tenancy documents can be accessed through your secure tenant portal. We recommend keeping your contact information in the portal current at all times.

If rent is not received by the deadline stated in your lease, applicable late charges may be added to your account. Your current balance and payment status can be viewed through the tenant portal. If you are experiencing an issue making a payment, contact our office as soon as possible rather than waiting until the balance becomes more delinquent.

Please update your information through the tenant portal and notify Elevated Neighborhood promptly of any change. Keeping your contact information current is important for maintenance scheduling, property notices, and other communications.

If your lease requires renters or liability insurance, coverage must remain active throughout your tenancy. Your landlord’s property insurance does not insure your personal belongings. Any proof-of-insurance requirements or insurance-related information will be available through your lease or tenant portal.

Only pets that have been approved in writing by Elevated Neighborhood are permitted. Do not bring a new, replacement, foster, visiting, or temporary pet onto the property without prior approval. Applicable pet fees and monthly pet rent will be stated in your lease.

Please obtain written approval before painting, installing fixtures, changing locks, mounting equipment, making alterations, or performing repairs yourself. If you are unsure whether something requires approval, submit a question through the tenant portal before making the change.

Review your lease carefully for the required notice period and move-out requirements. Written notice should be submitted using an approved method stated in your lease. Simply moving out, returning keys, or stopping rent payments does not automatically terminate your lease.